Career Summary

As an IT professional doing business as Stevin Eli Services since 1985, I offer the skills necessary to design and implement technology-related solutions to match the needs of individuals and businesses. My experience ranges from desktop support, workstation and peripheral installation to network configuration, database backup, wireless access and hardware and software acquisitions. I am competent to provide training in the use of office technology, as well as secure employee logins, email, FTP and Internet setup and remote access. As a team player, I work to establish a positive rapport with management, staff, clients and vendors. I am committed to continuing professional development via hands-on use of current technology. Finally, I am adept at acquiring new systems and skill sets with little or no supervision.

Work History

2000 - Present: Network Management Consultant, Yocum Business Furnishings, San Gabriel, CA
Duties: Maintenance, installation and oversight of all aspects of IT-related infrastructure.
1999 - 2000: PC Support Specialist, Baldwin Realty Services, Arcadia, CA
Duties: IT support for seven offices, four NT networks, 70 computers and over 100 PC users.
1995 - 1998: User Support Specialist, Data Center, BAX Global, Irvine, CA
Duties: Computer equipment acquisition and distribution; oversight of million-dollar-plus inventory.
1994-1995: Help Desk Analyst, AMTEK Computer Services, San Dimas, CA
Duties: PC telephone support specialist handling tier-one customer support calls and related dispatch.
1990 - 1993: Technical Support Consultant, Home Banking Department, Security Pacific Automation, Brea, CA
Duties: Customer and department personnel training in the use of communications programs and PCs.

Professional Highlights

1. Established Yocum Business Furnishings first-ever Windows 98 and XP Pro LAN, including cable, equipment and WI-FI installation and setup, to connect roughly 30 on- and off-site employees.
2. Authored two dBase applications, including a computer inventory tracking database and technical support log for Baldwin Realty Services to facilitate asset management.
3. Revamped existing call center software for AMTEK Computer Services help desk for the purpose of generating a variety of custom reports for management analysis, including customer response and job-site turn-around.
4. Received Security Pacific Automation's highest award for customer service and professionalism. Managed liquidation of Security Pacific banking accounts during the Bank of America merger. Created a database to expedite the resolution of customer bill paying problems, which promoted customer relations and efficient workflow.
5. Proficient with dBase, Windows 2003 Server, NT 4.0 Server, XP Professional, 2000, 98, Microsoft Office Pro, including Access, Excel, PowerPoint and Outlook, among others.

Education and Training

1983 - 1986: Biola University, La Mirada, CA — Business Administration
1979 - 1983: Cypress College, Cypress, CA — Computer Science and Photography
1993: Ingram-Micro, Santa Ana, CA — Novell System Manager/Advanced System Manager
1996: Remedy Corp., Mountain View, CA — Remedy Systems Administration

Community Service

1983- present: The Harbor Chaplain, Whittier, CA — Acting President

References

Personal and professional references available upon request.