Personal Overview

IT professional committed to implementing and maintaining technology-related solutions. A team player; establishes a positive rapport with management, staff, clients and vendors. Adept at acquiring new systems and skill sets with minimal supervision. In a climate wherein productivity and security are increasingly interdependent, personal attributes that go beyond the scope of this résumé include: trustworthiness, loyalty and dependability.

Career Development

2007 - Present: Emergency Service Technician, Contingent Network Services, West Chester, OH
Responsibilities: Retail technical support, including on-site POS troubleshooting, hardware repair and replacement.
2000 - 2008: Network Management Consultant, Yocum Business Furnishings, San Gabriel, CA
Responsibilities: Maintenance, installation and oversight of IT-related operations; Team-Design CAD support.
1999 - 2000: PC Support Specialist, Baldwin Realty Services, Arcadia, CA
Responsibilities: IT support for seven offices, four NT networks, 70 computers and over 100 PC users.
1995 - 1998: User Support Specialist, Data Center, BAX Global, Irvine, CA
Responsibilities: Computer equipment acquisition and distribution; tracking of million-dollar-plus inventory.
1994-1995: Help Desk Analyst, AMTEK Computer Services, San Dimas, CA
Responsibilities: PC telephone support specialist handling tier-one customer support calls and related dispatch.
1990 - 1993: Technical Support Consultant, Home Banking Department, Security Pacific Automation, Brea, CA
Responsibilities: Customer and department personnel training in the use of communications programs and PCs.

Professional Highlights

1. Established Yocum Business Furnishings first-ever Windows 98 and XP Pro LAN, including cable, equipment and WI-FI installation and setup, to connect roughly 30 on- and off-site employees.
2. Authored dBase applications to facilitate Baldwin Realty Services asset management. This included a computer inventory tracking database and a technical support log.
3. Revamped existing call center software for AMTEK Computer Services help desk for the purpose of generating a variety of custom reports for management analysis, including customer response and job-site turn-around.
4. Received Security Pacific Automation's highest award for customer service and professionalism. Managed liquidation of Security Pacific banking accounts during the Bank of America merger. Created a database to expedite the resolution of customer bill paying problems, which improved customer relations and facilitated efficient workflow.
5. Proficient with dBase, Windows 2003 Server, NT 4.0 Server, XP Professional, 2000, 98, Microsoft Office Pro, including Access, Excel, PowerPoint and Outlook, among others.

Studies

Business Administration: Biola University, La Mirada, CA | 1983 - 1985
Computer Science: Cypress College, Cypress, CA | 1979 - 1983
Novell System Manager: Ingram-Micro, Santa Ana, CA | 1993
Remedy Systems Administration: Remedy Corp., Mountain View, CA | 1996

References

Please view my LinkedIn profile. Salary history; personal and professional references available upon request.